Publications/Blogs

• Demystifying ARCs and RRCs (with Michael Hart), June 10, 2013
• Preparing for an Outsourcing Agreement Renegotiation – A Checklist, Oct 1, 2011
• Long Term Outsourcing Relationships – Price Adjustment Provisions, slaw, Sept 26, 2011
• Long Term Outsourcing Relationships - Customer and Service Provider Concerns, slaw, Aug 10, 2011
• I've Been Multi-Sourced - Lessons Learned for ITO and BPO Transactions, July 31, 2011
• Preserving the Service Provider's Inheritance, slaw, May 20, 2011
• Confidentiality Obligations in Outsourcing Agreements - Part Two, slaw, April 8, 2011
• Confidentiality Obligations in Outsourcing Agreements, slaw, January 25, 2011
• An Attitude to Outsourcing Agreement Disputes (Not a Course of Action), Venture Technology Law, November 30, 2010
• Reasons for Renegotiating, slaw, November 29, 2010
• Putting some Relationship into Relationship Management, Venture Technology Law, September 24, 2010
• Employee Provisions in Outsourcing Agreements, slaw, September 16, 2010
• Transition Memos - the Lawyers' Deliverable, slaw, August 10, 2010
• Key Customer Personnel Provisions: More than Service Provider Petulance, Venture Technology Law, July 2, 2010
• Objectives vs. Ideals: The "Objectives Clause" in an Outsourcing Contract, Venture Technology Law, June 25, 2010
• Customer Service Levels, an Idea Whose Time Has Come, slaw blog, May 20, 2010
• Record Keeping Clauses in Outsourcing Contracts - Part Two, Venture Technology Law, May 14, 2010
• Record Keeping Clauses in Outsourcing Contracts - Part 1, Venture Technology Law, May 07, 2010